Q: What name do I use to process payments?
A: Under Billing Information, please use the cardholder name. For Order Transaction information, use the patient’s first and last name.
Q: What do I do if I pay the wrong amount or need my transaction canceled?
A: Please call our Patient Resources department at 1-866-580-6470 or email PatientResources@DaVita.com immediately to cancel or refund any incorrect payments.
Q: What do I do if the transaction is declined?
A: Please contact your credit card company for details.
Q: What is the minimum and the maximum amount one can pay per transaction?
A: The minimum payment is $10; the maximum payment is $10,000.
Q: Will I get a receipt after my payment is processed?
A: Yes, after your transaction is processed you will have the option to print a receipt.
Q: Can I set up recurring/autopay payments using Forte Secure Web Pay?
A: No, at this time there is no recurring payment option.
Q: What payment methods can I use?
A: You can make payments with a Visa, MasterCard, American Express or Discover credit or debit card. Flex pay is accepted. International credit cards are not accepted.
Q: May I use more than one credit card to pay off the balance?
A: You may process more than one payment on a claim number or balance; however, they will be processed as separate transactions on the portal.